Refund

Refund Policy

Use this guide from crockpot to review returns, exchanges, and refunds. This page applies specifically to crockpen.shop.

What crockpot customers should know about starting a request
The following starting a request guidance applies to the crockpot storefront at crockpen.shop. A return or exchange begins when you, contact us at Support@crockpen.shop before sending the item. Once the request is approved, crockpot will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

order problems at crockpot
The following order problems guidance applies to the crockpot storefront at crockpen.shop. When an item is delivered damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

crockpot: exceptions
crockpot publishes this exceptions guidance for customers using crockpen.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

How crockpot handles condition of returns
The following condition of returns guidance applies to the crockpot storefront at crockpen.shop. The returned item should be packed safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

How crockpot handles eligibility
For purchases made through crockpen.shop, crockpot applies the following guidance on eligibility. Our store maintains a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Details from crockpot on support
For crockpot customers at crockpen.shop, this section explains support. For return or exchange assistance, contact Support@crockpen.shop or 480-268-6528.

Our approach at crockpot to refund timing
The following refund timing guidance applies to the crockpot storefront at crockpen.shop. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

Merchant Information
Business name: crockpot
Brand name: crockpot
Email: Support@crockpen.shop
Phone: 480-268-6528
Physical address: 5343 W Beck Ln, Glendale, Arizona, 85306, United States